Du bist uns als Kunde wichtig und wir möchten dich gerne überzeugen, weiter bei congstar zu bleiben. My contract was about to end. I get a call from one of them, and they ask me about whether I want to extend my contract. I explicitly said NO, I do not want to, as I am not going to remain in Germany for much longer and I’m not interested. The same day I get a notification that my contract has been extended (!). Guess what – for any inquiries I had to call a number that is different from a regular call center. So I do, and there nobody wants to speak English all of a sudden (even though previously I was told that they do have people responsible for this kind of communication). One of my friends called and finally we sorted the issue, where he said that the contract will be cancelled. You are not alone.
Vodafone in Germany has the worst customer service I have ever experienced. They can speak English but deliberately do not. When one can even speak German, it does not make any difference. No one takes responsibility for anything. They keep refferring you to another number or agent to call. The customer service center seems to me, to be more interested in just signing on new contracts and extending old ones. There has not been a single problem of the many terrible experiences I have had with them that was addressed on a single call or visit. One has to call or visit at least 5 or more times to get one responsible and caring staff to solve a problem that turns out to be so trivial to resolve. As I type, my internet service is off. I went to the CSC and was given a number to call and follow the prompts to no avail. I just cannot wait for my contract to end ! 3. Klicke auf “neues Handy hinzubuchen” und wähle dein Wunschhandy aus.
nur 34 07 € statt 36,49 €/Monat 533 Smartphone Specials iPhone SE (64 GB) + Allnet Flat M Einmalige Anzahlung 49,00 € zzgl. 14,57 € mtl. /24 Monate, insgesamt 398,68 € statt 466,76 € (entspricht einer Ersparnis von 68,08 €). Angebot nur gültig bei Neubuchung eines congstar Allnet Flat S, congstar Allnet Flat M oder Allnet Flat L Tarifs mit einer Mindestlaufzeit von 24 Monaten, solange der Vorrat reicht. Das Angebot gilt nicht bei Widerruf des Vertrages. Alle Preise inklusive Umsatzsteuer und zzgl. 4,86 € Versandkosten. congstar Allnet Flat M: Preis: 19,50€/Monat bei Abschluss eines Vertrags mit 24 Monaten Mindestvertragslaufzeit.